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नैनसौक सहायता केंद्र

  • How do I contact you?
    You can contact us on +91-8097247747 from Monday to Sunday (9am - 7pm). Or drop us a mail at contact@nainsouk.com. We'd love to help you with your queries.
  • What are the different ways to connect with Nainsouk?
    You can provide your e-mail address in our newsletter box in the footer of the website to subscribe to our newsletter. Also, you can always follow our social handle "Nainsouk" across social media platforms including Facebook, Instagram, Twitter, Pinterest and LinkedIn. This will keep you updated about ongoing offers, promotions, our new launches, blogs or about hiring.
  • Is it necessary to have an account to shop on Nainsouk?
    No, you do not need to have an account to shop on Nainsouk. But we do recommend you to have yourself registered with us to avail offers, discounts, and promotional store credits.
  • Do you have discount for first time buyers?
    No, we don't have special discount for first time buyers. However, we have free shipping for domestic orders above INR 2000. But in case of bulk orders, we do offer a bulk discount. You can email us on nainsouk@gmail.com to know more.
  • Can I order through Whatsapp, Instagram or Facebook?"
    Unfortunately we do not accept orders through them. Your order needs to be placed through the website only.
  • Do you take International Orders?
    Yes, we do. We ship across servicable pincodes around the world. Please refer to the Payment Related Queries to know more.
  • Do you take bulk orders?
    We would love to discuss bulk orders. Please get in touch with us at contact@nainsouk.com
  • I am an artisan / SME and would like to partner with Nainsouk. How can I do that ?
    We would love to partner with artisans / SMEs. Please check out the "Partner with Us" page on our website and fill up the form available on the page.
  • How can I send Nainsouk product as a gift?
    Get in touch with us through contact@nainsouk.com and we will be happy to giftwrap your product, add a personalized note (incase you need one) and route the gift to recipient's address! Please do note there may be an extra charge for the same.
  • Do you take Corporate orders ?
    Yes, we would be happy to take Corporate orders. Please do get in touch with us at +91-8097247747 or email us at contact@nainsouk.com
  • How do I know once my order is confirmed?
    Once your payment is authorized and your order is completed, you will receive an email from Nainsouk confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. In case of any issues, please contact us on +91-8097247747 or email us at contact@nainsouk.com
  • Do you take orders over the phone?
    We do not take orders over the phone. The customer would have to place an order on www.nainsouk.com by themselves.
  • I have already placed my order, can I add more items to the same order?"
    No, please place another order. Call us in case, you want to ship the products together.
  • Can I change my delivery address or mobile number once the order is placed?
    Unfortunately, that is not possible at the moment through our system. In case of such issues, please get in touch with us at +91-8097247747 or email us at contact@nainsouk.com, asap to inform about such a situation. We will try our best to get the same resolved if the order is not shipped. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after deduction of Rs 200 for shipping.
  • I placed an order twice. How can I cancel my duplicate order ?
    In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.
  • I am unable to place an order. What should I do ?
    We are sorry you're facing hiccups while placing an order; we'd hate to inconvenience you further. So here are some options: Try using a different browser or device if possible or contact us on nainsouk@gmail.com or call us on +91 8097247747. We are available on WhatsApp too, ping us on +91 8097247747. Our team will try to resolve your issues as soon as possible.
  • I would want to cancel my order. What should I do ?
    You can cancel your order if you let us know within 6 hours of placing an order. We will try to cancel the order. In case the order has been passed on to the artisan, we would need to check with them before cancelling the order. Hence, cancellation is subjective and based on the status of the order. Nainsouk can not guarantee cancellation of the order, once it is placed.
  • What happens in case my order is not delivered?
    In case the ordered items do not reach the customer within 30 days from the shipping date from our warehouse, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in the case of packages for which we do not have tracking details, we will assume in good faith that the package delivery was not attempted and we will refund the entire amount within 7 days from the date of raising a complaint with us.
  • What do I do if my shipment has tampered?
    If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please take a picture/video of the package, and refuse to accept the package and return the package to the delivery person. Also, once you have returned the package - please email us at contact@nainsouk.com mentioning your Order ID and attaching the picture/video taken. We will personally ensure that a brand new replacement is issued to you with no additional cost.
  • What payment options can I use?
    For shopping with ease, our website offers you several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Mastercard, Maestro, Visa or Amex card, using our secure payment gateway. We have various wallets to pay from and have EMI facility to pay. You may opt to pay using Credit card , Debit card , Net Banking & Direct deposit to our account. If you are facing any difficulty in completing your transaction, do reach out to us!
  • Are there any hidden charges?
    There are no hidden charges. The prices shown against each product are the final prices inclusive of GST and you wouldn’t be asked to pay any more than that.
  • Is it safe to use my Credit/Debit card on Nainsouk?
    All credit card and debit card payments on Nainsouk are processed through secure and trusted payment gateways.
  • Can I make Debit/Credit card payment through my mobile on Nainsouk?
    Yes. You can make payment through the mobile site of Nainsouk. The mobile site too uses trusted payment gateways which keep your card information secured and protected.
  • How to make payment for International Orders?
    We accept International Cards via PayPal. For international orders, use RazorPay as the payment gateway, select Wallet and then select PayPal. The order amount is automatically converted to your preffered currency and then you can proceed with the order seamlessly.
  • Do you offer COD or Cash on Delivery ?
    Currently, we do not offer COD or Cash on Delivery for our orders. Once we launch COD, we would update our payment terms and the payment options. Stay tuned for that !
  • What if I hit the refresh, back button while making payment?"
    Our payment gateways are extremely secure and any payment that does not come to us through the gateway gets kicked back to your source bank account. Usually, this happens within a 24-hour window. You can check with your bank for confirmation.
  • What if the amount got debited from my account, but have not received any confirmation mail ?"
    We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Do not worry, please send us a mail at contact@nainsouk.com and we'll sort it together.
  • What should I do if my payment fails?
    If your payment fails, you can complete the order with the offline payment option or retry the payment using a different payment method. We will confirm the order, once we receive the payment in our bank account.
  • What are the modes of payment?
    ou can pay through Online Payment and Offline Payment
  • What is the estimated delivery time?
    The delivery time varies based on the product purchased and the destination city. Most of our products are custom made by artisans in rural india and in some cases, it may take 2-3 weeks for them to make the custom made product for you. For basic products, Typically it takes 5-7 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 7-10 days. Some cities in North East India & J&K etc. may take minimum 15 to a maximum of 21 days. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.
  • How are orders placed on nainsouk.com, delivered to me?"
    Once the order is placed, we / our artisans wull ship the order through one of our various courier partners. All these partners are reputed, logistic service providers. Once your order has been shipped you will get an email informing you the details of courier partner and an AWB number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via email.
  • When can I expect my order? How many days does it take for delivery?
    The delivery time varies based on the product purchased and the destination city. Most of our products are custom made by artisans in rural india and in some cases, it may take 2-3 weeks for them to make the custom made product for you.For basic products, Typically it takes 5-7 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 7-10 days. Some cities in North East India & J&K etc. may take minimum 15 to a maximum of 21 days.Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.In case of any exception we would call and inform you.
  • How can I track the delivery of my order?
    Once your order is ready to ship, Nainsouk assigns your order to one of our logistics partners. An Email would be sent to your registered email id with the details of the logistics partner along with the AWB#. You can track the order using the AWB# on their respective website 24 hours after your order is shipped out. All you need to do is to use the AWB# provided in the email sent to you after the order is placed and track the journey of your item in real-time!
  • Do you deliver all over India?
    Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post. This would be possible only for prepaid orders. In case of any exception, we would reach out to you
  • What is your Return Policy?
    Please refer to our Returns page to understand the return policy. No Returns or Exchanges would be acceptable if the Return is not raised within 7 days of receiving the product. If you want to return any one product from the combo or sale or from frequently bought together, the discount will be revoked. Products bought during sale can only be exchanged and are non refundable. The sale discount will not be applicable on exchange requests
  • What is the return process?
    Please raise the return request by calling us at +91-8097247747 or emailing us at contact@nainsouk.com. Once the return is finalized by our returns team, they will be reaching out to you for the returns process. Based on your location, either we will request our logistic partners to arrange a pick up from your doorstep or we will ask you to ship the products back to us. Please keep the items with tags intact and hand over properly packed items to the courier. We will issue returns once we receive the item in our warehouse and inspect the same.
  • I have changed my mind and would like to retain the product. What should I do ?
    Please contact our customer support team in case you want to cancel the reverse pick up of your item. If the item is already picked up by the Logistics Service Provider from your doorstep, we would not be able to cancel the return. You will have to place a fresh order for the product.
  • When is the refund initiated?
    Refunds would be initiated once the returned product has reached our warehouse, and we inspect the product. Refund will happen with 7-8 working days, once we approve the return request.
  • I would like to ship the return myself to Nainsouk. How do I do that?
    We have logistic partners who would pick up the product from your doorstep and return it back to us. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.
  • Do you have an Exchange policy if I don't like the product
    We don't have an exchange policy, if you don't like the product. As the products are directly sourced from the artisans and most of the orders are custom made, we would not be able to entertain such requests.
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